Purpose: This policy affirms DKT WomanCare Global’s (WCG) commitment to providing high-quality services and operating environments for our suppliers, partners, and customers. The policy ensures that WCG provides the necessary resources and operating mechanisms to effectively deliver on its mission to be a leader in the delivery of sexual and reproductive health products globally. WCG endeavors to exceed expectations for quality, safety, sustainability, cost, delivery, and value while integrating climate-conscious practices into its operations. We are dedicated to creating a profitable, socially responsible, and environmentally sustainable business culture based on the following principles and objectives:
OBJECTIVES RELATED TO DKT WCG EMPLOYEES/COLLABORATORS:
WCG is committed to ensuring the organization attracts the right talent for the right positions and provides professional development support where needed to ensure its human resources are positioned to effectively deliver on our mission and objectives. WCG embraces cultural diversity and equality in employment opportunities and rewards within the communities we serve.WCG is committed to:·
- Implementing an effective recruitment and talent retention program to ensure the organization has the necessary human resources.
- Creating a healthy and challenging working environment where associates are encouraged to take risks and initiatives without fear of blame.
- Promoting cross-functional collaboration to prevent siloed operations.
- Sustaining pragmatism and entrepreneurial spirit while rejecting bureaucracy.
- Providing empowerment through training and communication.
- Fostering individual development, growth, and equal opportunities.
- Designing and maintaining a safe, secure, and environmentally conscious workplace.
OBJECTIVES RELATED TO OUR CUSTOMERS
Customer needs are paramount and represent the highest priority within our business. Our obligation is to proactively define customer needs while ensuring our human resources and systems are optimized to meet customer requirements, deliver optimal customer service, and ensure customer satisfaction. WCG is committed to:
- Remaining highly responsive to customer requests and ensuring customer satisfaction.
- Striving for win-win relationships based on mutual respect.
- Staying close to our customers and listening to their needs.
- Searching for innovative and sustainable solutions to meet customer requirements.
- Helping customers develop and grow their businesses by providing technical support in the contraceptive and safe abortion domain.
OBJECTIVES RELATED TO OUR SUPPLIERS
Suppliers are essential and represent a core component of our business. Our obligation is to develop and maintain strong relationships with suppliers to proactively ensure we procure and deliver high-quality products at affordable costs to our customers globally. WCG is committed to:
- Remaining highly responsive to supplier requests and requirements.
- Collaborating to find solutions to supply chain delays and resolve any customer complaints.
- Continuously reviewing business alignment and searching for cost-saving and environmentally responsible solutions.
OBJECTIVES RELATED TO OUR COMMUNITY AND CLIMATE RESPONSIBILITY
WCG is committed to supporting the communities in which we operate. We embrace social responsibility and encourage similar behavior in our employees and suppliers. Recognizing the urgent need for climate action, WCG integrates environmentally sustainable practices into its operations to reduce its carbon footprint and combat climate change. WCG is committed to:
- Respecting and complying with all applicable regulatory requirements related to our activities.
- Promoting an environmental policy that favors sustainable and climate-conscious solutions in product development and operations.
- Encouraging waste reduction, recycling, and responsible resource management in line with global climate action goals.
- Supporting climate resilience initiatives within the communities we serve, ensuring sustainable access to healthcare products.
OBJECTIVES RELATED TO OUR QUALITY
Beginning with a clear definition of customer and supplier expectations, WCG strives to consistently meet or exceed these requirements. We adhere to all applicable quality standards and regulatory obligations while continually improving our Quality Management System (QMS). WCG is committed to:
- Maintaining the effectiveness of each process within the Quality Management System.
- Ensuring company-wide understanding and implementation of the Quality Management System.
- Aligning quality objectives with sustainability goals, ensuring products and processes contribute to a more sustainable future.
Lauren Archer
The 11th of February 2025